Opening Hour

Mon - Fri, 9:00 - 16:00

Contact Us

(021) 22535098 - Jakarta

(031) 5964668 - Surabaya

Email Us

Customer Information


1. Installment Payment is total debt installments paid by the debtors (hereinafter referred to as customer) each due during the credit period. Customer is prohibited to delay the payment with any reason. If the customer pays installment past due date, the customer must pay the fine and any additional cost occurred at the same time with the installment payment.

2. Installment payment can be paid by:

  • a. Virtual Account system by using: BCA Bank
  • b. Payment via ATM BCA
  • c. Payment via Bank Transfer
  • d. Payment via Indomaret
  • e. Giro

3. Due Date is date determined as the deadline for installment payments for each period specified in the financing contract.

4. Due Date is date determined as the deadline for instalment payments for each period specified in the financing contract.

  • • Make sure that the installment payment is done before or maximum on the due date which is in accordance with the one stated in the financing agreemen
  • • If the installment payment due date is in Saturday and Sunday or in the national holiday, then customer should pay the installment in 1 (one) working day before the days off mentioned before.
  • • The installment payment will be recorded after the effective amount of payment is received.
  • • Fee charged by bank is excluding from the SKBF responsibility.
  • • If the penalty occurred, then the penalty payment should be done in conjunction with the installment paymen

5. If customer want to pay the remaining debt according to agreed amount plus penalty which has to be paid by the customer calculate based on the remaining principal:

  • (i) 7% if the remaining tenor balance is less than 12 months
  • (ii) 5% if the remaining tenor balance is more than 12 months

  • This penalty fee is added with the current interest amount, overdue penalty, asset repossession cost, and other payable costs.

6. Consumer can call the hotline below:

  • Hot-line: 021- 22535098
  • Every feedback will be handled by our representative maximum in 3 days
  • Email :
  • Working hour: Monday - Friday 08.30 - 17.30